How to have employees in social media for the company – How Whirlpool does it!

This is an article I thought I would pass along, great info on how to have employee tweet or use other social media for your company:

How Whirlpool creates a consistent brand voice in social media

By Andy Sernovitz

One of the greatest things about social media is that it makes it possible for lots of people behind the brand to have a voice. But that also makes for some of the biggest challenges — how do you keep all of these voices consistent? How do you make sure customers can depend on them?

In their BlogWell Chicago case study presentation, Brian Snyder and Scott Spiegel talked about how they do this at Whirlpool — a brand that also includes Maytag, Amana, KitchenAid and more. A few of their key takeaways:

• Remember that consumers want to talk to their brand. They don’t care if they’re talking to the corporate PR, marketing or consumer care department. They just want to talk to the people who made the appliance they have or that make the appliance that they want.
• Make your brand experts available. Whirlpool has a team of laundry scientists — people who are experts when it comes to stains, fabric and detergent. Through Twitter and Facebook, Whirlpool has made their “Whirlpool Institute of Fabric Science” available day and night to answer questions from fans.
• Different brands have different priorities. Brian says that social media should always start with brand priorities. At Whirlpool, knowing each brand’s core objectives and target customers help them determine everything from their overall level of engagement to which social-media platform to use.

Hope this helps you move forward in your “social” venture!

My best,

C

60 Ways to Improve your Influence Online or with your Market/Prospects/Consumers

This list was called 60 Ways to Improve your Online Marketing Influence but I think some of these are great for us all to utilize as a basis ANYwhere we market ourselves. For instance, #1 is true on or offline. #13 is definitely good on or off line. #29, 31, 32 are all stellar recommendations for the REAL world! #44, 45, 46 are great if you want to write a book! And #60? Well, that is some grand ol’ advice from before the time of internet or social marketing.

I was on a call with Michael Port a few weeks ago and we discussed social media marketing and how people tend to forget that marketing online is STILL marketing to REAL people. They want a relationship, they need to trust you, they need to believe you have a great product/service that they can’t live without.

Don’t demean everyone’s intelligence by spamming or constantly SELLing to people in these open forums and social site, it only turns us all off!

Side note: Some seem to be a blatant sales pitch for Facebook, but please just keep reading, if that doesn’t work for you. People who wrote this must have a connection to FB somehow.

So, choose one that resonates with you and put into practice. Write it on your bathroom mirror, paste it behind you computer monitor, paste it on your computer desktop, SOMEWHERE you will see it repeatedly and implement it!

It will pay off handsomely in time AND feel more rewarding until then.

1. Stop talking about your products and services and create valuable content.

2. Increase conversion rates on your landing pages by improving your buttons.

3. Build your thought leadership and digital influence through transparency.

4. Demonstrate commitment and increase your digital influence through consistency.

5. Know where you’re going, then make what you say about the people around you.

6. Follow better people.

7. Align yourself with outstanding strategic partners.

8. Make connections online, then meet the person in the real world, offline.

9. Create content that stands for something: ‘Higher purpose content marketing.’

10. Look under the hood of the shiny new technologies coming out.

11. Believe in ‘social objects’ as the way we socialize and share with others.

12. Avoid ‘incestuous blogging’ and look outside your circle.

13. Start talking to people.

14. Think about your narrative strategy because people connect with stories worth telling.

15. Find people who have your audience but not your products and co-create with them.

16. Establish influence either through complete honesty or absolute fakery – not in between.

17. Give your content roots and give it wings.

18. Try Facebook advertising.

19. Develop your online influence by getting offline and meeting people in real life.

20. Get very, very good at filtering and aggregating content.

21. Be early in the news cycles of any conversation of interest, then make context explicit.

22. Increase visibility through web video; the fastest way to get your message out there.

23. Feel passionate about your content and overcome your fears of reaching out.

24. Defy convention where it’s appropriate.

25. Share good content consistently.

26. Let your passion shine to create meaningful relationships and build deep connections.

27. Learn how to talk more about other people.

28. Get on Facebook, get on Facebook now, and use it for your business.

29. Make people around you more successful than you are, and share stories from the heart.

30. Talk about what you know because content is always king.

31. Make something worth talking about.

32. Get your self properly interviewed.

33. Repeat your tweets.

34. Get more influence online by moving offline.

35. Really understand your audience, then build things that really help them.

36. Master one niche, own that niche, then use webinar marketing to promote your brand.

37. Think about what gifts and expertise you have that you can leverage to help others.

38. Map a strategy for integrating social media with other tactics.

39. Change from thinking about my influence to our influence.

40. Get active in other people’s communities.

41. Build ‘digital dimensionality’ by showing your many different sides.

42. Listen to the conversations taking place around you, then start to engage.

43. Network with other influencers and make them aware of your consistent value.

44. Think about the authenticity, consistency, and depth of your voice and story

45. Be willing to shake up your world.

46. Learn to be a storyteller, understand the psychology of people, create quality content.

47. Share ideas liberally and get increased accountability from the digital community.

48. Establish your business model before you attempt to become influential online.

49. Be consistent, connect the practical with the profound, and listen for the silence.

50. Find a unique niche you can own, focus on it and become known for that.

51. Find out what social network your customers are using and be there for them.

52. Build a community of readers by figuring out ways to get people talking.

53. Make friends along the way by helping others achieve their goals.

54. Think about social media as strategy to enhance your existing marketing goals.

55. Be systematic in establishing relationships with those on the same business path.

56. Become an advocate for gifted up and comers as they enter social media.

57. Start the media arm of your company that educates, inspires and entertains.

58. Give more than you get and build trust and relationships over time.

59. Take a look at what you have that others can’t do and use it to get where you need to go.

60. Figure out your value, identify influential individuals and connect to them directly.

The first WRONG question to ask about your social media marketing plans: (And the better one to start asking)

“What’s the hot new trend in social media that we can bring to our clients?

Better question: How can we optimize and improve our existing social media programs?”

Thank you Jay Baer.

So, instead of being so tactical, instead of looking at what OTHERS are doing, think more about YOUR desired results. You want to make the overall impact stronger right? You want more sales… right?

Tell me how you will improve your overall plan with THIS in mind!

C

Seth Godin explains why YOU might not be successful with your online marketing!

Ok, so here Seth Godin explains why YOU might not be successful with your online marketing!

Read it, learn from it and APPLY it! Then, PROFIT from it!

A good preacher ought to be able to get 70% of the people who showed up on Sunday to make a donation.

A teeny bop rock group might convert 20% of concert goers to buy a shirt or souvenir.

A great street magician can get 10% of the people who watch his show to throw a dollar in the hat.

Direct marketers used to shoot for 2% conversion from a good list, but now, that’s a long shot.

A blogger might convert 2% of readers to buy a book. (I’m aghast at this).

And a twitter user with a lot of fans will be lucky to get one out of a thousand to click a link and buy something. (.1%)

Likes, friendlies and hits are all fast-growing numbers that require little commitment. And commitment is the essence of conversion. The problem with commitment is that it’s frightening (for both sides). And so it’s easy to avoid. We just click and move on.

I think there’s a transparent wall, an ever bigger one, between digital spectators and direct interaction or transaction. The faster the train is moving, the harder it is to pay attention, open the window and do business. If all you’re doing is increasing the number of digital spectators to your work, you’re unlikely to earn the conversion you deserve.

Waiting for your fairy godmother (venture capitalist/ investor) to save you?

There are no EASY ways to do business. When talking with a client today, I realized something I had never really admitted before, BUSINESS IS TOUGH!

There is no magic bullet, no get-rich-quick. It’s about something much more.

Now, that’s not to say SOME people may find success by being in the right place with the right thing at the right time, but those times are far and few rather than the norm.

Expecting that fairy godmother to come and make all of your dreams come true is a great way to feel like a failure!

THE SMARTER AND MORE SURE WAY TO SUCCESS? FOCUS! Focus on the right things at the right time. Focus on serving your current clients/customers/patients better! Focus on making loyal followers, die-hard fans. (See my post earlier today about Facebook fans and their worth, if you are using social networking as part of your plan.)

Here’s another way to think about it, to quote our man, Seth Godin, “Delight the audience you already have, amaze the customers you can already reach, dazzle the small investors who already trust you enough to listen to you. Take the permission you have and work your way up. Leaps look good in the movies, but in fact, success is mostly about finding a path and walking it one step at a time.”

SOOOOOOOOOOO? How will this change your day, your month, your year?

C

Why having NO Money or Budget when you start your business can be an ADVANTAGE! A Seth Godin case study.

So, Seth Godin tells about this company that did not have the money to spend on a sign that truly describes the product type, and amazingly this probably contributed to MORE success!!

“When Blythe and her partners started Lula’s Apothecary, the best vegan ice cream stand in this hemisphere, they didn’t have enough money to afford the letters to put “Dairy free” on the sign in their window. They couldn’t even afford “vegan.” So the signage says nothing about what they don’t put in their ice cream.

What they discovered was that word among the tribe of vegans in the East Village of New York City (an even bigger group than you might imagine) spread fast. The product was remarkable enough that just a few happy customers were enough to spread the word.

The other thing they discovered is that non-vegans were willing to walk on in if the place looked cool enough. In fact, the lack of ingredient-declaration on their window actually helped them reach out to people who might have been scared away at the lack of milk.”

So, allow the LIMITATIONS of your budget or time or employees, to work FOR your benefit! Allow this limitation to equate to a WIN! See how this can work for you rather than limit you!

If you don’t have money for a sign, then how can that actually be a benefit?

If you don’t have the money to redecorate your retail store, how can you make this an opportunity?

When you don’t have an advertising budget, how can you use that to inspire improvement?

Change, improve, make this work for you!

I want to hear about it!

C

The ONLY thing you need to do to build your business!

There is ONE thing that you need to build your business. I know! I know! You have all of these other things that you need to do to RUN your business.  Believe me, there is ONE thing that will make you successful! That one thing will create leads or create sales, create followers, whatever you want to achieve.

What is this, you say?

Well, it is different for each company. Sometimes, it is one referral source that works like gangbusters and all you have to do is manage the leads and convert them and of course, rake in the money.

Maybe it is one type of marketing, like radio or social media or PR. You know it is the old rule of 20% of your activities will bring 80% of the results. Actually, the pendulum swings even further, 5-10% of your efforts will make 90-95% of the results.

NOW, I don’t mean that you should only put in 5% of the effort! I MEAN you should spend 80-90% of your efforts on very strategic activities that will bring you major results, RATHER than spreading yourself SO THIN, that you only get a 5% return here or there for your efforts.

So, how do you know what those high-return activities are? Well, think back, what have you done in the past to create most of your success? If you want more leads, then how have you found the right leads en masse?

Has it been with referrals?

Then, how do you improve what you used to do? How do you systematize that effort and build on that success?

THIS sort of strategy, DONE WELL, can rock your world and change the game for you!

1. Think about your problem or a goal you would like to achieve.

2. List how you have found the MOST success in the past with solving this problem.

3. Determine how you improve this, then systematize it, and of course DO IT!

As always, hardly any one will improve according to something they have read, so be the upper echelon and allow this to improve and change what you do today, tomorrow and next week! Otherwise… (read in a singsong voice) we are wasting our time here!

Absolutely my best to you!

C

Typical Media is dying, what can you do about it?

The last flight I took, I browsed the shelves of the magazines. I LOVE MAGAZINES! I had my own magazine, once! I published, wrote and LOVED it!

As I browsed those shelves, my heart lurched, I ached to work with magazines again. My brain slipped right into working with a magazine, marketing a magazine, designing a magazine, the possibilities!

But, I then moved through the thoughts and jerked back into REALITY! In reality, magazines are dying! As are most brick and mortar versions of media! Unfortunate as this is, IT IS TRUE, whether you admit it or not!

So, how can you deal with this shift if you are a part of brick and mortar media?

OR even better, how can YOU benefit from the shift? Because SOMEONE WILL WIN! Someone will succeed! You can be part of that or not…

Seth Godin has a BRILLIANT take on this, basically, he points out that the opportunity is there for you to take! The opportunity is that YOU can reach and build your fan base with micro-magazines!

“There’s room in the market for 100,000 profitable micro-magazines. Why not have one about Aruba, for example? If all the people who vacation in Aruba could read about the island in detail every month, read about restaurants, resorts and politics, for free, in an easy to share format… Multiply this by every destination, every interest group, every type of profession (how about a micro-magazine for ethnobiologists?)

Surely you can think of a group of people that share a demo- or psychographic, that are appealing to an advertiser base and want to learn and share what they learn… for free.”

Here is how he defines an ideal magazines:

• Being digital (probably a PDF), that’s free to ‘print’, fast to make and easy to share. (Newsweek spends seventeen million dollars a year on paper.)
• Having subscribers, either by email or RSS
• Focused on issues that appeal to some, but not all
• Having a very specific audience (call it a tribe)
• Enabling that tribe to connect by sharing the ideas in the magazine among them, as well as supporting it with a forum or blog
• Containing ads that are relevant to that audience
• Being longer than 140 characters or even a blog post, so significant ideas can be exposed in detail.

So, what group could you target?

How could you use this to your advantage?

What will this change, improve, create for you?

C

Retailers – You are losing buyers to the internet retailers! What are YOU doing about it?

Retailers – You are losing buyers to the internet retailers!

What are YOU doing about it?

ONE TOOL IN YOUR ARSENAL THAT WORKS LIKE NEVER BEFORE:

COUPONS!

A study by Inmar reveals that 2009 consumers used coupons at a faster clip than they did the year before – the first increase in coupon redemption in 17 years.

Online coupon access increased 92 percent and traditional newspaper inserts are still a stomping ground for bargain hunters – 89 percent of coupons are distributed that way, and the paper vouchers account for more than half of those redeemed at the checkout counter.

Many who never used coupons are now forced to use them – what about you and your household?

Are you maximizing your opportunities with these?

If you are not improving your business each and every day, internet retailers WILL and they offer coupons, everywhere!

SOOOOO, create an offer, a coupon, something to put online, on twitter, on facebook, in the newspaper OR all of these, GRAB THOSE customers today!

As always, my absolute best to you,

C

Case study: Doubling sales through social media – iMediaConnection.com

Want to get social media fame? You can!

Want to double your sales?They have done it, so can you!

Think you need a huge marketing budget? Think again!

Sometimes what we need to do is get off our keesters and get to it! See how a company doubles its sales in one month flat!

Case study: Doubling sales through social media – iMediaConnection.com

SOOOOOOO, how will this change what you do today? Tomorrow? Next week? And next month?

If it doesn’t help you improve your future, STOP READING, YOU INFO-ADDICT… and get to implementing, thank you.

C